Privacy Policy.

Chard Horizons is a local, family-run day service based in Chard, supporting adults with learning difficulties and additional needs through meaningful activities, social opportunities, community connection, and confidence-building experiences.

This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, account area, contact forms, booking platform, and related online services.

For the purpose of UK data protection law, Chard Horizons is responsible for deciding how personal information submitted through this website is handled.

We aim to collect only the information that is needed to operate our website, manage enquiries, provide account access, handle bookings, and communicate clearly with users.

This may include your name, email address, phone number, contact preferences, account details, booking history, attendance-related records, messages submitted through forms, and basic technical information such as device, browser, and security logs.

Where you contact us about support, visits, referrals, or activities, you may choose to provide additional information in your message. Please avoid sending sensitive information through the website unless it is necessary for your enquiry.

We use personal information to operate the website, manage accounts, respond to enquiries, process bookings, communicate about activities, maintain safe operation of our services, and improve the reliability of the platform.

We do not sell, rent, or trade your personal information. We do not share your personal information with third parties for their own marketing purposes.

Under UK GDPR, we must have a lawful reason for using personal information. The lawful basis may depend on how you interact with us.

Where we provide account access or booking services, we may process information because it is necessary to provide the service you requested. We may also process information where we have a legitimate interest in operating, improving, securing, and managing Chard Horizons and its services.

In some circumstances, we may process information to comply with a legal obligation or where consent has been given for a specific purpose.

When you send an enquiry through the website, we use the details you provide to understand your message and respond appropriately.

A copy of your enquiry may be sent to the Chard Horizons team by email so that it can be handled. You may also receive a confirmation email containing a copy of what you submitted.

We ask that you only provide information that is relevant to your enquiry.

If you create an account or book an activity, we may use your information to manage your booking, confirm attendance, send updates, handle cancellations, and notify you if a space becomes available for an activity you asked about.

Some booking information may be needed for operational reasons, such as managing capacity, communicating changes, and ensuring the smooth running of activities.

Where additional support, safeguarding, referral, risk assessment, funding, or suitability information is required, this may be handled separately from the website platform.

We take appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

Access to personal information is restricted to authorised people who need it for legitimate operational purposes.

No website or online service can be guaranteed to be completely secure, but we aim to use reasonable safeguards to protect the information handled through our platform.

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including managing accounts, bookings, communications, records, legal obligations, and operational requirements.

The retention period may vary depending on the type of information, the reason it was collected, and whether we need to keep it for legitimate business, safeguarding, legal, or record-keeping reasons.

You may request deletion of your account or personal information, although some information may need to be retained where we have a lawful reason to do so.

Under UK data protection law, you have rights over your personal information. These rights may apply differently depending on the circumstances and the lawful basis for processing.

To exercise your rights, please contact us using the details on this page. We may need to verify your identity before responding to certain requests.

Our website may use cookies or similar technologies to make the site work correctly, support login sessions, remember preferences, and improve the security and reliability of the platform.

We do not intend to use tracking, advertising, or third-party marketing cookies unless this is clearly explained and appropriate consent is requested.

For more information, please read our Cookie Policy.

We may use trusted service providers to help operate the website, process emails, host data, secure the platform, or provide technical support.

Where service providers process information on our behalf, they should only use it for the purpose of providing the service to us.

We may also share information where required by law, where necessary to protect someone’s safety, or where needed to protect our legal rights.

Chard Horizons supports adults aged 18+ with learning difficulties and additional needs. We aim to handle personal information with care, respect, and sensitivity.

Where information relates to a person who may need support with decisions, a family member, carer, representative, professional, or authorised contact may be involved where appropriate.

Please contact us if you believe information has been provided without appropriate permission or if you have concerns about how information is being handled.

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal obligations, or how we handle personal information.

The latest version will be published on this page. The date at the top of the page shows when it was last updated.

If you have questions about this Privacy Policy, how your personal information is handled, or if you wish to exercise your data protection rights, please contact Chard Horizons.